Privacy Policy

A. About This Policy

Dental Greens ("we", "us", "our", "Dental Greens") operates this website and the dental clinic located in Pitampura, Delhi ("Services"). This Privacy Policy explains how we collect, use, share, and protect information about visitors to this website and patients of our clinic ("you"). We have prepared this Policy to be clear about how your information is handled.

By using this website, submitting a form on it, or sharing information with us to book an appointment or receive treatment, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use this website or share information with us.

If you are providing information on behalf of someone else, such as a child or another family member, you confirm that you are authorised to do so on their behalf.

B. Regulatory Basis

This Privacy Policy is published in accordance with Section 43A of the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPI Rules"), which set out how organisations in India must handle personal information and sensitive personal data.

This Policy sets out the type of information we collect, including any sensitive personal data or information; the purpose and manner in which such information is used; and how and to whom we may disclose it.

C. Information We Collect

• •Contact information, such as your name, phone number, email address, and city, when you submit an appointment request, callback request, or contact form on this website.
• •Basic demographic information, such as your age or date of birth and gender, where you choose to share it or where it is relevant to your treatment.
• •Health and medical information, such as your dental and medical history, symptoms, diagnosis, treatment records, prescriptions, and diagnostic images, collected during consultation and treatment at our clinic.
• •Appointment and visit history, including the treatments you have received and any follow-up care.
• •Other information you voluntarily choose to share with us, for example through email, WhatsApp, or in conversation with our team.
• •Basic technical information collected automatically when you browse this website, such as browser type, device type, and pages visited.

D. Sensitive Personal Data or Information

Health and medical information you share with us is treated as "sensitive personal data or information" under the SPI Rules, and is collected and used only with your consent and only for the purposes described in this Policy, primarily to provide you with safe and appropriate dental care.

Information that is freely available in the public domain, or that you have chosen to make publicly available, is not treated as personal information or sensitive personal data under this Policy.

E. How We Use Your Information

• •To respond to your appointment or callback request and to communicate with you about your visit.
• •To provide dental consultation, treatment, and aftercare, and to maintain accurate clinical records for continuity of care.
• •To send appointment reminders or follow-up communication related to your care, where you have shared your contact details for this purpose.
• •To understand, in an aggregated and non-identifiable manner, how our website is used so that we can improve it.
• •To comply with applicable legal, regulatory, or professional record-keeping obligations.

F. Consent

All information you provide to us, including sensitive personal data or information, is provided voluntarily. By sharing such information with us, you consent to its collection and use as described in this Policy.

Our Services may not be available to you, or we may not be able to provide certain treatments, if you choose not to provide information that is reasonably necessary for us to assess or treat you safely.

G. Updating or Correcting Your Information

You are responsible for the accuracy of the contact information you share with us. If your contact details change, or if you notice an inaccuracy in the information we hold, please let us know using the contact details at the end of this Policy, and we will make good-faith efforts to update our records promptly.

H. Retention of Information

We retain contact and enquiry information for as long as reasonably necessary to respond to your request and for our business records.

Clinical and treatment records are retained for the period required by applicable dental and healthcare record-keeping practice in India, so that we can provide continuity of care and meet our professional obligations. If you ask us to stop using your information and it is no longer needed for these purposes, we will take reasonable steps to do so.

I. Disclosure of Information

We do not sell your personal information to any third party.

We may share information with trusted service providers who assist us in operating the clinic and this website, such as email, messaging, or appointment-management tools, and only to the extent necessary for them to perform their services on our behalf.

We will otherwise only disclose your personal information where required by law, by a court or regulatory or law enforcement authority, or where necessary to protect the health or safety of a patient or others.

J. Cookies and Website Analytics

This website may use cookies or similar technologies to remember basic preferences and to understand, in aggregate, how visitors use the site. This information is not used to identify you personally. Most browsers let you control or disable cookies through their settings, though this may affect some website functionality.

K. Social Media Features

This website may include links or buttons for social media platforms, such as Instagram or Facebook. Your interaction with these features is governed by the privacy policy of the platform providing them, and we encourage you to review those policies separately.

L. Third-Party Websites

This website may link to third-party websites, such as map or social media services. We do not make any representations about the privacy practices of such third-party websites and are not responsible for their content or policies.

M. Confidentiality and Security

We take reasonable administrative, technical, and physical measures to protect your personal information, both at our clinic and online, commensurate with the nature of the information collected and our business.

Access to patient information within our clinic is limited to staff who need it to provide or coordinate your care.

No method of transmission over the internet or electronic storage is completely secure, and while we work to protect your information, we cannot guarantee its absolute security, including in the event of unauthorised access arising from circumstances beyond our reasonable control.

N. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the Policy was last revised. If you continue to use our website or Services after an update, this will be treated as your acceptance of the revised Policy.

O. Contact and Grievance Redressal

If you have questions about this Privacy Policy, wish to exercise any of the rights described above, or have a grievance regarding how your information is handled in accordance with the Information Technology Act, 2000 and rules made thereunder, please write to us at the address below. We will make reasonable efforts to respond promptly.